ALDO Return policy that allow customers to return their items. Read ALDO return and exchange rules complete detail – Know how to initiate a return on ALDO
ALDO Return Policy [ ALDO Exchange Rules ]
ALDO, a prominent retailer of stylish and fashionable footwear and accessories, offers its customers a comprehensive return policy to ensure satisfaction with their purchases. This policy outlines the conditions and timeframes for returning or exchanging items purchased from ALDO, as well as the options for refunds, store credits, and gift card refunds. In this article, we will discuss the ALDO return policy in detail, covering the steps to return items, the refund process, and any exceptions to the policy.
Return Timeframe
ALDO’s return policy allows customers to return unworn or unused items within 60 days of the purchase date. This timeframe is applicable to both in-store and online purchases. For online purchases, the 60-day period starts from the date the order was delivered to the customer.
Return Conditions
To be eligible for a return, items must meet the following conditions:
a. The items must be unworn, unused, and in their original condition.
b. All original packaging, including the shoebox, must be included.
c. The original receipt or proof of purchase must be provided.
Items that do not meet these conditions may be refused for return or exchange.
Return Process
a. In-Store Returns: Customers can return items purchased in-store or online to any ALDO retail store within the country of purchase. When returning items in-store, customers must present the original receipt or proof of purchase along with the item(s) in their original condition and packaging.
b. Online Returns: For online purchases, customers must follow the return process outlined on ALDO’s website. This typically involves completing a return form, printing a return shipping label, and sending the item(s) back to ALDO using the provided shipping label.
Refunds
Upon receiving and inspecting the returned items, ALDO will process the refund based on the original payment method. The refund process may take several business days, depending on the payment method and the customer’s financial institution. The following outlines the refund process for different payment methods:
a. Credit/Debit Card: Refunds will be issued to the original card used for the purchase. The processing time for the refund may vary depending on the card issuer’s policies.
b. PayPal: Refunds will be issued to the customer’s PayPal account. Processing times may vary based on PayPal’s policies.
c. Gift Cards: If the original purchase was made using a gift card, the refund will be issued as store credit, which can be used for future purchases at ALDO stores or online.
d. Store Credit: For returns that are issued as store credit, customers will receive an ALDO e-gift card via email. This e-gift card can be used for future purchases at ALDO stores or online.
Exchange Policy
ALDO also offers an exchange policy for customers who wish to exchange an item for a different size, color, or style. Exchanges can be made within the same 60-day return period and must meet the same return conditions as stated earlier in this article. Exchanges can be made in-store or online, following the same return process as outlined above.
Defective Items
If a customer receives a defective item or experiences a quality issue with a product, they should contact ALDO’s customer service team as soon as possible. The customer service team will provide further instructions on how to proceed with the return or exchange of the defective item.
ALDO Order Return FAQ
What is ALDO’s return policy?
ALDO’s return policy allows customers to return unworn, unused items within 60 days of the original purchase date. The items must be in their original condition, with all tags and packaging intact.
Can I return an item I purchased online to an ALDO store?
Yes, ALDO allows customers to return items purchased online to an ALDO store. Simply bring the item and a copy of the original order confirmation email to the store.
How long does it take to process a return?
ALDO aims to process returns within 5-7 business days of receiving the item.
Will I receive a full refund for my return?
If the item meets ALDO’s return policy requirements, you will receive a full refund for the purchase price of the item. Shipping charges are non-refundable.
Can I exchange an item instead of returning it?
Yes, ALDO allows customers to exchange items for a different size or color. Simply follow the return instructions and indicate that you would like an exchange instead of a refund.
Can I return a gift I received from someone else?
Yes, ALDO allows gift recipients to return items for store credit or a refund to the original form of payment.
How do I initiate a return?
To initiate a return, go to the “My Account” section on the ALDO website and click on “Order History.” Select the item you wish to return and follow the prompts.
Do I need a return authorization number?
No, ALDO does not require a return authorization number for returns. Simply follow the return instructions provided on the website.
Will ALDO cover the cost of return shipping?
No, customers are responsible for the cost of return shipping.
Can I return an item that was on sale?
Yes, sale items are eligible for return as long as they meet ALDO’s return policy requirements.
Can I return an item that was purchased with a promo code?
Yes, items purchased with a promo code are eligible for return as long as they meet ALDO’s return policy requirements.
Can I return an item that was purchased with an ALDO gift card?
Yes, items purchased with an ALDO gift card are eligible for return as long as they meet ALDO’s return policy requirements. The refund will be issued in the form of a new gift card.
Can I return an item that was purchased in-store?
Yes, items purchased in-store are eligible for return as long as they meet ALDO’s return policy requirements.
Can I return an item that was purchased internationally?
Yes, items purchased internationally are eligible for return as long as they meet ALDO’s return policy requirements. However, customers are responsible for the cost of return shipping.
Can I cancel my order before it ships?
Yes, you can cancel your order before it ships by contacting ALDO’s customer service team. However, once the order has shipped, it cannot be canceled.
ALDO Customer Service and Website
ALDO has a reputation for excellent customer service. They have a dedicated customer service team that is available to help customers with any questions or concerns they may have. Customers can reach ALDO’s customer service team via phone, email, or live chat.
Phone: Customers can call ALDO’s customer service team at 1-800-326-2536. The customer service team is available to take calls from Monday to Friday, from 9:00 am to 8:00 pm EST, and on weekends from 9:00 am to 5:00 pm EST.
Email: Customers can also email ALDO’s customer service team at customerservice@aldogroup.com. ALDO aims to respond to all emails within 24 hours.
Live Chat: Customers can access ALDO’s live chat feature on their website. The live chat feature is available from Monday to Friday, from 9:00 am to 8:00 pm EST, and on weekends from 9:00 am to 5:00 pm EST.
ALDO also has an FAQ section on their website that provides answers to commonly asked questions. The FAQ section covers topics such as shipping, returns, and payment methods.