BoxLunch has a return policy that allows customers to return most items within 30 days of the purchase date for a refund or exchange. The items must be returned in their original condition and packaging, and final sale or non-returnable items cannot be returned. Customers can initiate a return by mail or in-store, and refunds will be credited to the original form of payment. If an item was paid for with a gift card, a new gift card will be issued for the amount of the return. BoxLunch reserves the right to refuse any returns that do not meet their criteria, and exceptions may be made for items that are damaged, defective, or incorrect. Customers must contact BoxLunch’s customer service team to obtain a return authorization before returning any items.
General Policy:
- BoxLunch accepts returns for most items within 30 days of the purchase date.
- Items must be returned in their original condition and packaging.
- Final sale and non-returnable items cannot be returned.
- Gift cards cannot be returned or refunded.
- BoxLunch reserves the right to refuse any returns that do not meet the criteria.
Returns by Mail:
- Online orders can be returned by mail.
- To initiate a return by mail, customers must contact BoxLunch’s customer service team to obtain a return authorization.
- Customers are responsible for the cost of shipping unless the item was defective or the wrong item was received.
- BoxLunch recommends using a trackable shipping method when returning items by mail.
- Refunds will be credited to the original form of payment.
Returns In-Store:
- Online orders can also be returned in-store.
- To initiate a return in-store, customers must bring the item and the original receipt or packing slip to a BoxLunch store.
- Refunds will be credited to the original form of payment.
- If the item was paid for with a gift card, a new gift card will be issued for the amount of the return.
Exceptions:
- BoxLunch may make exceptions to their return policy for items that are damaged, defective, or incorrect.
- If an item arrives damaged, defective, or incorrect, customers must contact BoxLunch’s customer service team within 7 days of receipt to report the issue and initiate a return.
- BoxLunch may require photographic evidence of the issue before authorizing a return.
Related Links : https://www.boxlunch.com/customer-service/returns-exchanges/
- Returning by Mail
- Returning to BoxLunch Stores
- Exchanges
- Merchandise Exceptions
- Refunds
- International Returns
- Customer Service
Refunds
BoxLunch issues refunds for eligible returns according to their return policy. Here are some details on refunds:
- Refunds will be credited to the original form of payment. If the original payment method is no longer available, BoxLunch may issue a refund in the form of a merchandise credit.
- The refund amount will include the purchase price of the item and any applicable taxes, but will not include any shipping or handling fees.
- Refunds may take up to 10 business days to process and appear on the customer’s account.
- If an item was purchased with a gift card, the refund will be credited back to the gift card.
- If a gift card was used to purchase only a portion of an order, BoxLunch will issue a refund for that portion in the form of a merchandise credit.
It’s important to note that BoxLunch reserves the right to refuse any returns that do not meet their return policy criteria. Additionally, refunds may not be available for all items, such as final sale or non-returnable items. Be sure to review the return policy before making a purchase to understand the conditions for returns and refunds.