Lulus Return Policy – Refund Details [2024]

Lulus Return policy that allow customers to return their items. Read Lulus return and exchange rules complete detail – Know how to initiate a return on Lulus.

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Lulus is a popular online fashion retailer that offers a wide range of clothing, shoes, accessories, and beauty products for women. Like many other online retailers, Lulus has a return policy in place to ensure customer satisfaction and protect the company from losses. In this article, we will discuss Lulus’ return policy in complete detail, including their guidelines, procedures, and timelines.

Lulus Return Policy [ Lulus Exchange Rules ]

Guidelines for Returns:

To be eligible for a return, the item must meet the following criteria:

  1. It must be in new, unworn condition.
  2. All tags and labels must be attached to the item.
  3. The item must be returned within the specified time frame.

Lulus offers two types of returns: standard returns and final sale returns. Standard returns can be made on most items, while final sale items cannot be returned or exchanged unless they are damaged or defective.

Standard Returns:

Customers can return any standard item within 30 days of the delivery date. The return process can be initiated by logging into their Lulus account and filling out the return form. The customer will then receive a pre-paid shipping label to return the item. Once the item is received, Lulus will issue a refund to the original payment method within 5-7 business days.

If a customer chooses to use their own shipping method for a return, Lulus will not be responsible for any lost or damaged items.

Final Sale Returns:

Final sale items cannot be returned or exchanged unless they are damaged or defective. If a customer receives a damaged or defective final sale item, they must contact Lulus customer service within 7 days of receiving the item to initiate the return process. Lulus will provide a pre-paid shipping label to return the item, and a refund will be issued once the item is received.

Exchanges:

Lulus does not offer exchanges at this time. If a customer wants to exchange an item, they must return the original item and place a new order for the desired item.

Damaged or Defective Items:

If a customer receives a damaged or defective item, they must contact Lulus customer service within 7 days of receiving the item to initiate the return process. Lulus will provide a pre-paid shipping label to return the item, and a refund will be issued once the item is received. Lulus will also cover the cost of shipping for the return.

Timeline for Refunds:

Once Lulus receives a returned item, the refund process typically takes 5-7 business days. The refund will be issued to the original payment method, and the customer will receive an email notification once the refund has been processed.

International Returns:

Lulus accepts international returns, but the customer is responsible for all shipping costs. The return must be made within 30 days of the delivery date, and the item must meet the same criteria as domestic returns.

In conclusion, Lulus’ return policy is customer-friendly and designed to ensure customer satisfaction. Customers can return most items within 30 days of the delivery date, and Lulus will issue a refund to the original payment method within 5-7 business days. While final sale items cannot be returned or exchanged, damaged or defective final sale items can be returned for a refund. Lulus does not offer exchanges at this time, and international returns are subject to additional shipping costs. Overall, Lulus’ return policy is fair and transparent, and provides customers with the necessary flexibility to make purchases with confidence.

Lulus Order Return FAQ

Can I return an item that was purchased on sale?

Yes, you can return sale items as long as they meet the standard return criteria and are not marked as final sale.

How long do I have to return an item?

Lulus accepts returns within 30 days of the delivery date for standard returns.

Can I return a final sale item?

Final sale items cannot be returned or exchanged unless they are damaged or defective.

What do I do if I received a damaged or defective item?

If you received a damaged or defective item, contact Lulus customer service within 7 days of receiving the item to initiate the return process.

Can I exchange an item?

Lulus does not offer exchanges at this time. If you want to exchange an item, you must return the original item and place a new order for the desired item.

How do I initiate a return?

Log into your Lulus account and fill out the return form to initiate a return.

Do I need to include the original packaging when I return an item?

Yes, include all original packaging, tags, and labels when returning an item.

Can I use my own shipping method to return an item?

Yes, but Lulus will not be responsible for any lost or damaged items.

How long does it take for Lulus to process a return?

Once Lulus receives a returned item, the refund process typically takes 5-7 business days.

How will I receive my refund?

The refund will be issued to the original payment method.

Can I return items from outside the United States?

Yes, Lulus accepts international returns, but the customer is responsible for all shipping costs.

What if I received the wrong item?

If you received the wrong item, contact Lulus customer service within 7 days of receiving the item to initiate the return process.

Can I return an item that has been worn?

No, items that have been worn or washed cannot be returned.

Can I return a gift that was purchased for me?

Yes, gifts can be returned as long as they meet the standard return criteria.

Can I return an item that was purchased with a gift card?

Yes, the refund will be issued as a Lulus gift card.

Customer Service

Lulus customer service can be contacted through several methods. Here are some of the ways to get in touch with their customer service team:

  1. Live chat: You can chat with a Lulus representative live on their website by clicking on the “Chat” icon.
  2. Email: You can email Lulus at support@lulus.com. They typically respond within 24-48 hours.
  3. Phone: You can call Lulus customer service at 1-866-918-5858 from Monday to Friday, 7am – 5pm PST.
  4. Contact form: You can also fill out the contact form on their website with your questions or concerns, and a representative will get back to you via email.