Rue21 Return policy that allow customers to return their items. Read Rue21 return and exchange rules complete detail – Know how to initiate a return on Rue21.
Rue21 Return policy – A Guide to Refund and Exchanges.
Rue21 Return Policy & Exchanges
Rue21 is a popular American retailer that specializes in trendy clothing and accessories for young men and women. Known for its stylish, affordable, and inclusive collections, the brand has gained a loyal customer base over the years. With the rise of online shopping, Rue21 has made it a priority to establish a convenient and user-friendly return policy for its customers. In this article, we will discuss the various aspects of Rue21’s return policy and refund details, ensuring a comprehensive understanding for customers who wish to make returns or exchanges.
Overview of Rue21 Return Policy
Rue21’s return policy is designed to be fair and straightforward. It allows customers to return or exchange items within 30 days of purchase, provided that the items are in original condition with tags still attached. This policy applies to both in-store and online purchases. To initiate a return, customers must provide a valid proof of purchase, such as a receipt or order confirmation.
Conditions for Returns and Exchanges
To be eligible for a return or exchange, items must meet the following criteria:
a. Unworn and unwashed: The items should not have been worn, washed, or altered in any way.
b. Original tags and packaging: Items must have all original tags attached and be returned in their original packaging.
c. Valid proof of purchase: A receipt, order confirmation, or packing slip must be provided as proof of purchase.
d. Timeframe: Returns and exchanges must be initiated within 30 days of the purchase date.
Non-Returnable Items
Certain items are not eligible for returns or exchanges due to hygiene or other concerns. These include:
a. Gift cards
b. Undergarments
c. Swimwear
d. Cosmetics
. Pierced jewelry
f. Final sale or clearance items
In-Store Returns and Exchanges
Rue21 allows customers to return or exchange items purchased online or in-store at any of their physical locations. To process a return or exchange, follow these steps:
a. Locate your nearest Rue21 store using the store locator on their website.
b. Bring the item(s) you wish to return or exchange, along with the original packaging, tags, and a valid proof of purchase.
c. Speak with a store associate, who will assist you with the return or exchange process.
d. For eligible returns, you will be issued a refund or store credit, depending on the original payment method. For exchanges, select a new item and complete the transaction with the store associate.
Online Returns
If you prefer to return an item purchased online by mail, follow these steps:
a. Locate the return form included with your original shipment, or download and print a new form from the Rue21 website.
b. Fill out the return form, providing all required information, including the reason for the return.
c. Package the item(s) securely, including the completed return form, original tags, and packaging.
d. Address the package to the Rue21 Returns Center, as indicated on the return form.
e. Ship the package using a trackable and insured shipping method, as Rue21 is not responsible for lost or damaged returns.
Refund Processing
Once your return is received and processed by the Rue21 Returns Center, a refund will be issued to the original payment method. The refund amount will include the purchase price of the returned item.
and any applicable taxes. Shipping fees are non-refundable, unless the return is due to a Rue21 error or a defective product. Please allow up to 14 business days from the date your return is received for the refund to be processed and reflected on your account.
Exchange Processing
For online exchanges, Rue21 currently does not offer direct exchanges. Instead, customers are advised to return the unwanted item(s) for a refund and place a new order for the desired item(s). In-store exchanges can be done directly, as mentioned in the “In-Store Returns and Exchanges” section.
International Returns
Rue21 accepts returns for international orders, but customers are responsible for covering return shipping costs. The same return conditions apply, and the 30-day return window starts from the date of delivery. To process an international return, follow the same steps as outlined in the “Online Returns” section, and ensure that you choose a trackable and insured shipping method.
Damaged or Defective Items
If you receive a damaged or defective item from Rue21, contact their customer service team immediately to report the issue. They will provide guidance on how to return the item and ensure that you receive a refund or replacement, depending on your preference and the item’s availability.
Rue21 Order Return FAQ
What is Rue21’s return policy?
Rue21 accepts returns or exchanges within 30 days of purchase, provided the items are unworn, unwashed, have original tags attached, and are accompanied by a valid proof of purchase.
Can I return or exchange items without a receipt?
A valid proof of purchase, such as a receipt, order confirmation, or packing slip, is required for returns and exchanges.
Are there any items that cannot be returned?
Non-returnable items include gift cards, undergarments, swimwear, cosmetics, pierced jewelry, and final sale or clearance items.
Can I return online purchases in-store?
Yes, Rue21 allows customers to return or exchange online purchases at any of their physical store locations.
Can I exchange an item online?
Rue21 does not offer direct exchanges for online purchases. Instead, return the unwanted item(s) for a refund and place a new order for the desired item(s).
How long does it take to process a refund?
Refunds may take up to 14 business days from the date your return is received to be processed and reflected on your account.
Are shipping fees refundable?
Shipping fees are non-refundable, unless the return is due to a Rue21 error or a defective product.
Can I return international orders?
Yes,international orders can be returned, but customers are responsible for covering return shipping costs. The same return conditions apply, and the 30-day return window starts from the date of delivery.
How do I return a damaged or defective item?
Contact Rue21’s customer service team immediately to report a damaged or defective item. They will provide guidance on how to return the item and ensure that you receive a refund or replacement, depending on your preference and the item’s availability.
How can I contact Rue21 customer service?
You can reach out to Rue21’s customer service team through their website’s contact form, via email, or by calling their customer service phone number.
Can I return an item purchased with a gift card?
Yes, you can return an item purchased with a gift card. However, the refund will be issued as store credit.
Do I need the original packaging for a return?
Items must be returned in their original packaging with all original tags attached.
What if I lost my return form?
If you’ve lost your return form, you can download and print a new form from the Rue21 website.
Can I return items from different orders in the same package?
Yes, you can return items from different orders in the same package, as long as you include the respective return forms for each order.
How can I track my return?
Use a trackable and insured shipping method when returning your items. Keep the tracking number provided by the shipping carrier to monitor the return.
Rue21 Contact Number and Official Website
you can contact Rue21 customer service by phone at 1-866-533-4783. The customer service team is available Monday through Friday from 10:00 AM to 6:00 PM (ET), excluding holidays.
Rue21’s official website is www.rue21.com