Eyebuydirect Return policy that allow customers to return their items. Read Eyebuydirect return and exchange rules complete detail – Know how to initiate a return on Eyebuydirect.
Eyebuydirect Return Policy
EyeBuyDirect is an online eyewear retailer that offers a wide range of glasses, sunglasses, and accessories for men, women, and children. The company’s mission is to make affordable, high-quality eyewear accessible to everyone, and they offer a 14-day return policy on all their products. In this article, we will discuss EyeBuyDirect’s return policy and guide to refunds.
EyeBuyDirect’s return policy allows customers to return any product purchased from the company within 14 days of delivery. The product must be in its original condition and packaging, including all accessories and manuals, to be eligible for a refund.
How to initiate a return ?
To initiate a return, customers must contact EyeBuyDirect’s customer service team via phone, email, or live chat. The customer service team will provide a return authorization number (RAN) and instructions on how to return the product. Customers are responsible for shipping the product back to EyeBuyDirect, and the company recommends using a trackable shipping method.
Once EyeBuyDirect receives the returned product, the company will inspect it to ensure that it is in its original condition. If the product meets the return criteria, EyeBuyDirect will issue a refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase, and it may take several business days for the refund to appear on the customer’s account, depending on the payment method.
EyeBuyDirect’s return policy applies to all products, including prescription eyeglasses, sunglasses, and accessories. However, the company does not accept returns for products that have been customized or personalized, such as prescription lenses with coatings or tints.
Guide to Refunds
If you are unhappy with a product purchased from EyeBuyDirect, here is a step-by-step guide to returning the product and obtaining a refund.
Step 1: Contact EyeBuyDirect Customer Service
To initiate a return, you must contact EyeBuyDirect’s customer service team via phone, email, or live chat. The customer service team will provide a return authorization number (RAN) and instructions on how to return the product. You must obtain the RAN before shipping the product back to EyeBuyDirect.
Step 2: Package the Product
Pack the product securely in its original packaging, including all accessories and manuals. If the original packaging is not available, use a sturdy box and packing materials to ensure that the product is protected during shipping. Attach the RAN to the outside of the package.
Step 3: Ship the Product
Ship the product back to EyeBuyDirect using a trackable shipping method. EyeBuyDirect recommends using a shipping method that provides tracking information and insurance for the value of the product.
Step 4: Wait for Inspection and Refund
Once EyeBuyDirect receives the returned product, the company will inspect it to ensure that it is in its original condition. If the product meets the return criteria, EyeBuyDirect will issue a refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase, and it may take several business days for the refund to appear on the customer’s account, depending on the payment method.
Tips for Successful Returns and Refunds
To ensure a successful return and refund, here are some tips to keep in mind:
- Contact EyeBuyDirect’s customer service team as soon as possible after receiving the product if you are unhappy with it. The 14-day return policy starts from the date of delivery, so you need to act quickly.
- Keep the product and all accessories in their original packaging until you are sure that you want to keep it. Once the product is opened and used, it may not be eligible for a return.
- Use a trackable shipping method when returning the product to EyeBuy
Eyebuydirect Order Return FAQ
How long do I have to return my Eyebuydirect order?
You have 14 days from the date of delivery to initiate a return for any Eyebuydirect order.
What items are eligible for return at Eyebuydirect?
All items purchased from Eyebuydirect are eligible for return, including prescription eyeglasses, sunglasses, and accessories.
Can I return prescription glasses with custom lenses?
No, Eyebuydirect does not accept returns for products that have been customized or personalized, such as prescription lenses with coatings or tints.
How do I initiate a return for my Eyebuydirect order?
You must contact Eyebuydirect’s customer service team via phone, email, or live chat to initiate a return. The team will provide a return authorization number (RAN) and instructions on how to return the product.
How long does it take to receive a refund for my returned Eyebuydirect order?
Once Eyebuydirect receives the returned product and inspects it, a refund will be issued within 7-10 business days to the original payment method used for the purchase.
Do I have to pay for return shipping at Eyebuydirect?
Yes, customers are responsible for the cost of return shipping.
Can I exchange an item instead of returning it?
No, Eyebuydirect does not offer exchanges. You must return the item and place a new order for a different product.
Can I return an item to an Eyebuydirect retail store?
No, Eyebuydirect does not have any physical retail stores, and all returns must be shipped back to the company.
Can I return an item if I removed the tags or packaging?
No, the item must be in its original condition and packaging, including all accessories and manuals, to be eligible for a return.
What if my Eyebuydirect order arrived damaged or defective?
If your order arrived damaged or defective, you should contact Eyebuydirect’s customer service team immediately for assistance.
Can I cancel my Eyebuydirect order before it ships?
Yes, you can cancel your order before it ships by contacting Eyebuydirect’s customer service team.
Can I return an Eyebuydirect order if I changed my mind?
Yes, you can return your Eyebuydirect order for any reason within the 14-day return window.
What happens if I don’t include a return authorization number (RAN) with my return?
Your return may be delayed or rejected if you do not include a return authorization number (RAN) with your return.
Can I return an item that I purchased with a promotional code or discount?
Yes, you can return an item that you purchased with a promotional code or discount, and you will receive a refund for the discounted price paid.
How can I check the status of my Eyebuydirect return?
You can contact Eyebuydirect’s customer service team to check the status of your return and refund.
Eyebuydirect Customer Service and Website
Website: https://www.eyebuydirect.com/
Customer service phone number: 1-855-393-2891
Customer service email: service@eyebuydirect.com