Sideshow Return policy that allow customers to return their items. Read Sideshow return and exchange rules complete detail – Know how to initiate a return on Sideshow.
Sideshow Return policy – A Guide to Refund and Exchanges.
Sideshow is known for their high-end collectibles, which include statues, figures, and other products based on popular culture franchises such as Star Wars, Marvel, and DC Comics. While the company takes pride in creating high-quality products, they also understand that sometimes things don’t work out. In this guide, we will provide an overview of Sideshow’s return policy and guide to refunds.
Sideshow Return Policy & Exchanges
Sideshow offers a 30-day return policy for all of their products, which starts from the date of delivery. To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received. If the product is damaged or has been altered in any way, Sideshow reserves the right to refuse the return.
If you wish to return a product, you must first contact Sideshow’s customer service team to obtain a Return Merchandise Authorization (RMA) number. This number must be included with the return shipment. The customer is responsible for the cost of shipping the product back to Sideshow.
Once Sideshow receives the returned product and confirms that it meets the return criteria, the company will issue a refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase, and it may take several business days for the refund to appear on the customer’s account, depending on the payment method.
It’s worth noting that some products may have additional restrictions or requirements for returns. For example, certain products may have a shorter return window, or they may not be eligible for returns at all. Customers should review the product description and return policy carefully before making a purchase.
Guide to Refunds
If you need to return a product to Sideshow, here is a step-by-step guide to the process:
Step 1: Contact Sideshow’s Customer Service
To initiate a return, you must contact Sideshow’s customer service team to obtain a Return Merchandise Authorization (RMA) number. You can reach the customer service team via email, phone, or live chat. Provide the customer service representative with your order number, the name of the product you wish to return, and the reason for the return.
Step 2: Package the Product
Pack the product securely in its original packaging, including all accessories and manuals. If the original packaging is not available, use a sturdy box and packing materials to ensure that the product is protected during shipping. Attach the RMA number to the outside of the package.
Step 3: Ship the Product
Ship the product back to Sideshow using a trackable shipping method. Sideshow recommends using a shipping method that provides tracking information and insurance for the value of the product.
Step 4: Wait for Inspection and Refund
Once Sideshow receives the returned product, the company will inspect it to ensure that it meets the return criteria. If the product meets the return criteria, Sideshow will issue a refund within 7-10 business days to the original payment method used for the purchase. It may take several business days for the refund to appear on the customer’s account, depending on the payment method.
Tips for Successful Returns and Refunds
To ensure a successful return and refund, here are some tips to keep in mind:
- Contact Sideshow’s customer service team as soon as possible after receiving the product if you are unhappy with it. The 30-day return window starts from the date of delivery, so you need to act quickly.
- Keep the product and all accessories in their original packaging until you are sure that you want to keep it. Once the product is opened and used, it may not be eligible for a return.
- Use a trackable shipping method when returning the product to Sideshow. This will ensure that the product arrives safely and that you have a
- record of the shipment. Customers should also keep a copy of the RMA number and any other relevant information in case there are any issues with the return.
- It’s important to note that some products may have additional restrictions or requirements for returns, so customers should review the product description and return policy carefully before making a purchase.
- In addition to their return policy, Sideshow also offers a warranty on their products. The length and coverage of the warranty vary depending on the product, so customers should review the warranty information before making a purchase.
In summary,
Sideshow offers a 30-day return policy for all their products. To initiate a return, customers must contact Sideshow’s customer service team to obtain a Return Merchandise Authorization (RMA) number. The product must be in its original packaging and in the same condition as when it was received to be eligible for a return. Once Sideshow receives the returned product and confirms that it meets the return criteria, the company will issue a refund within 7-10 business days to the original payment method used for the purchase. Customers should review the product description and return policy carefully before making a purchase. To ensure a successful return and refund, customers should contact customer service promptly, keep the product in its original packaging, and use a trackable shipping method when returning the product.
Sideshow Order Return FAQ
What is Sideshow’s return policy?
Sideshow offers a 30-day return policy for all of their products, which starts from the date of delivery.
Can I return a product if I changed my mind?
Yes, you can return a product to Sideshow within 30 days of delivery for any reason.
What items are eligible for return at Sideshow?
All items purchased from Sideshow are eligible for return, including statues, figures, and other products based on popular culture franchises.
How do I initiate a return for my Sideshow order?
To initiate a return, you must first contact Sideshow’s customer service team to obtain a Return Merchandise Authorization (RMA) number. You can reach the customer service team via email, phone, or live chat.
Can I exchange an item instead of returning it?
No, Sideshow does not offer exchanges. You must return the item and place a new order for a different product.
Can I return a product that has been opened or used?
No, the product must be in its original packaging and in the same condition as when it was received to be eligible for a return.
Can I return a product that was purchased on sale or with a promotional discount?
Yes, you can return a product that was purchased on sale or with a promotional discount.
How long does it take to receive a refund for my returned Sideshow order?
Once Sideshow receives the returned product and confirms that it meets the return criteria, the company will issue a refund within 7-10 business days to the original payment method used for the purchase.
Do I have to pay for return shipping at Sideshow?
Yes, customers are responsible for the cost of shipping the product back to Sideshow.
Can I cancel my Sideshow order before it ships?
Yes, you can cancel your order before it ships by contacting Sideshow’s customer service team.
Can I return a product if it arrived damaged or defective?
Yes, if your product arrived damaged or defective, you can return it to Sideshow for a replacement or refund.
Can I return a product that has been customized or personalized?
No, Sideshow does not accept returns for products that have been customized or personalized.
Can I return a product to a Sideshow retail store?
No, Sideshow does not have any physical retail stores, and all returns must be shipped back to the company.
Can I track the status of my Sideshow return?
Yes, you can contact Sideshow’s customer service team to track the status of your return and refund.
What happens if I don’t include a Return Merchandise Authorization (RMA) number with my return?
Your return may be delayed or rejected if you do not include a Return Merchandise Authorization (RMA) number with your return.
Sideshow Customer Service and Website
Website: https://www.sideshow.com/
Customer service phone number: 1-855-474-4369
Customer service email: customerservice@sideshow.com
Live chat support is also available on the Sideshow website.
Sideshow’s customer service team is available Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time. Customers can contact the team via phone, email, or live chat for assistance with orders, returns, or any other inquiries.
The Sideshow website offers a wide range of high-end collectibles based on popular culture franchises, including Star Wars, Marvel, and DC Comics. Customers can browse products by category, franchise, or price range, and can read detailed descriptions and reviews for each product. The website also features a blog, forums, and a rewards program for frequent customers.