Glossier Return policy that allow customers to return their items. Read Glossier return and exchange rules complete detail – Know how to initiate a return on Glossier.
Glossier Return Policy
Glossier is a popular beauty and skincare brand that is known for its minimalistic and natural approach to beauty. If you have ever purchased a product from Glossier and found that it didn’t work for you, or if you received a damaged item, you may be wondering about the company’s return policy.
In this article, we will take a closer look at the Glossier return policy and provide you with all the details you need to know about getting a refund.
What is the Glossier Return Policy?
Glossier offers a generous return policy for its customers. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund, less shipping costs. The products must be unused or gently used, in their original packaging, and accompanied by a receipt or proof of purchase.
Glossier’s return policy applies to all products, including makeup, skincare, body care, fragrance, and accessories. The company also offers free returns for all domestic orders. International orders, however, are not eligible for free returns, and customers are responsible for the cost of return shipping.
How to Return a Product to Glossier
Returning a product to Glossier is a simple and straightforward process. If you decide to return a product, here are the steps you need to follow:
Step 1: Contact Glossier’s customer service team
Before you can return a product to Glossier, you need to contact the company’s customer service team to initiate the return process. You can reach Glossier’s customer service team by email, phone, or live chat. The customer service team will provide you with a return label that you can use to send the product back to the company.
Step 2: Pack the product
Once you have received the return label, you need to pack the product securely in its original packaging, along with any accessories and documentation that came with it.
Step 3: Attach the return label
Attach the return label to the package and make sure that it is visible and securely attached.
Step 4: Send the package
Take the package to your local post office or shipping carrier and send it to the address provided on the return label. You will receive a confirmation email from Glossier once the company receives the returned product.
Refunds and Exchanges
Once Glossier receives your returned product, the company will process your refund or exchange. If you are eligible for a refund, the company will credit the full amount of the purchase, less shipping costs, to the original form of payment within 10 business days.
If you would like to exchange a product, you need to contact Glossier’s customer service team to initiate the exchange process. The customer service team will provide you with instructions on how to return the original product and how to place a new order for the replacement product. The company will process the exchange once it receives the returned product.
Exceptions to the Return Policy
While Glossier’s return policy is generally quite flexible, there are some exceptions to the policy that you should be aware of. Here are a few examples:
- Products that have been heavily used or damaged may not be eligible for a refund or exchange.
- Limited edition or discontinued products may not be eligible for a refund or exchange.
- Gift cards and e-gift cards are not eligible for returns or refunds.
- If you received a free gift with your purchase and you return the product, you need to return the free gift as well. If you do not return the free gift, Glossier may deduct the value of the gift from your refund.
Glossier Order Return FAQ
Can I return a Glossier product if it’s been opened and used?
Yes, Glossier accepts returns for gently used products that are still in their original packaging within 30 days of receipt.
How long does it take for Glossier to process my return?
Glossier typically processes returns within 10 business days of receiving the returned product.
Can I return a Glossier product if I purchased it from a third-party retailer?
No, Glossier’s return policy only applies to products that were purchased directly from the company’s website or showroom.
Can I exchange a Glossier product?
Yes, Glossier does allow for product exchanges. You will need to contact their customer service team to initiate the exchange process.
Can I return a Glossier product that was purchased as part of a set?
Yes, you can return individual items within a set, but you will only receive a refund for the returned item, not the entire set.
How do I initiate a Glossier return?
To initiate a return, you need to contact Glossier’s customer service team by email, phone, or live chat.
Is there a restocking fee for Glossier returns?
No, Glossier does not charge restocking fees for returns.
Can I return a Glossier product if I don’t have the original packaging?
Glossier requires that returned products be in their original packaging, so if you don’t have the packaging, the product may not be eligible for return.
Can I return a Glossier product if I lost the receipt?
You can still return a Glossier product without a receipt as long as you have proof of purchase, such as an order confirmation email.
Does Glossier offer free returns?
Yes, Glossier offers free returns for all domestic orders. However, international orders are not eligible for free returns, and customers are responsible for the cost of return shipping.
Can I return a Glossier product if it was a gift?
Yes, you can return a Glossier product that was given as a gift. However, the refund will go to the original purchaser, not the gift recipient.
Can I return a Glossier product if I used a promo code?
Yes, you can still return a Glossier product that was purchased with a promo code, and you will receive a refund for the full amount paid, minus shipping costs.
Can I return a Glossier product if it was purchased during a sale?
Yes, you can still return a Glossier product that was purchased during a sale, as long as it is within the 30-day return window and meets the other requirements of the return policy.
Can I return a Glossier product if it was damaged during shipping?
Yes, you can return a Glossier product that was damaged during shipping. Contact Glossier’s customer service team for assistance.
What is the Glossier return policy for international orders?
International orders are subject to the same 30-day return window, but customers are responsible for the cost of return shipping. Additionally, customs fees and duties are non-refundable.
Glossier Customer Service and Website
You can contact Glossier’s customer service team by phone at 1-844-244-3563. The team is available Monday through Friday from 9am to 9pm EST and on weekends from 10am to 6pm EST.