Spencer Return Policy – A Guide to Refund

Spencer Return policy that allow customers to return their items. Read Spencer return and exchange rules complete detail – Know how to initiate a return on Spencer.

Track Parcel / Order Number

Spencer Return policy – A Guide to Refund and Exchanges.

Spencer Return Policy

Spencer’s return policy is an essential part of the company’s customer service experience. As a leading retailer in India, Spencer’s offers a wide range of products, including groceries, clothing, electronics, and household items. However, sometimes customers may need to return a product due to various reasons, such as receiving a defective product or changing their mind about the purchase. This guide provides an overview of Spencer’s return policy, including the process for returning a product, conditions for a refund or exchange, and important points to consider.

Process for Returning a Product:

If you have purchased a product from Spencer’s that you wish to return, you need to follow the below process:

Step 1: Check if the product is eligible for return. Certain products such as perishable items, intimate wear, and personal care items are not eligible for return.

Step 2: Contact the Spencer’s customer care team by calling the customer care number or sending an email to customercare@spencers.in. Provide details such as your order number, product details, and reason for return.

Step 3: Spencer’s customer care team will initiate the return process and provide instructions on how to return the product. You may need to visit the nearest Spencer’s store or arrange for a pickup of the product from your location.

Step 4: Pack the product securely in its original packaging, along with all accessories and manuals. You may also need to provide the original invoice or receipt.

Step 5: Return the product to the Spencer’s store or hand over the package to the pickup agent.

Step 6: After receiving the product, Spencer’s customer care team will verify the product’s condition and initiate the refund or exchange process.

Conditions for a Refund or Exchange:

Spencer’s has certain conditions for issuing a refund or exchange, which are as follows:

  1. Defective product: If the product received is defective or damaged, Spencer’s will provide a replacement or issue a refund. You need to report the issue within seven days of receiving the product.
  2. Wrong product: If you receive the wrong product, Spencer’s will provide a replacement or issue a refund. You need to report the issue within seven days of receiving the product.
  3. Change of mind: If you change your mind about the purchase, Spencer’s will accept the return of the product and issue a refund. However, the product must be in its original condition, and you need to report the issue within seven days of receiving the product.
  4. Non-delivery of product: If the product is not delivered within the promised delivery timeline, Spencer’s will issue a refund.
  5. Incomplete product: If the product received is incomplete, Spencer’s will provide a replacement or issue a refund. You need to report the issue within seven days of receiving the product.

Important Points to Consider:

  1. Return policy timeframe: You need to report the issue within seven days of receiving the product. If you fail to report the issue within the specified timeframe, Spencer’s may not accept the return.
  2. Packaging and accessories: You need to pack the product securely in its original packaging, along with all accessories and manuals. Failure to do so may result in the rejection of the return.
  3. Verification of product condition: After receiving the product, Spencer’s customer care team will verify the product’s condition. If the product is found to be damaged or tampered with, Spencer’s may reject the return.
  4. Refund process: The refund process may take up to 10 days to complete. The refund will be issued through the same payment method used for the purchase.

Spencer Order Return FAQ

What is Spencer’s return policy for online orders?

Spencer’s return policy for online orders is the same as for in-store purchases. Customers can return products within seven days of receiving the order.

What products are eligible for return at Spencer’s?

Most products are eligible for return at Spencer’s, except for perishable items, intimate wear, personal care items, and certain other products.

How do I initiate a return at Spencer’s?

You can initiate a return by contacting Spencer’s customer care team by phone or email and providing details about the product and the reason for return.

What is the timeframe for initiating a return at Spencer’s?

You need to initiate a return within seven days of receiving the product.

Can I return a product to any Spencer’s store?

Yes, you can return a product to any Spencer’s store, provided it is within the return policy timeframe.

Can I get a refund for a defective product at Spencer’s?

Yes, you can get a refund or replacement for a defective product at Spencer’s.

Can I get a refund for a product I changed my mind about at Spencer’s?

Yes, you can get a refund for a product you changed your mind about, provided it is in its original condition.

How long does it take for Spencer’s to process a return?

The return process may take up to 10 days to complete.

Can I exchange a product at Spencer’s?

Yes, you can exchange a product at Spencer’s, provided it is within the return policy timeframe.

Do I need to provide a reason for returning a product at Spencer’s?

Yes, you need to provide a reason for returning a product at Spencer’s.

Do I need to provide the original invoice or receipt for a return at Spencer’s?

Yes, you need to provide the original invoice or receipt for a return at Spencer’s.

Can I return a product if I opened the packaging?

Yes, you can return a product if you opened the packaging, provided it is in its original condition.

Can I return a product that I received as a gift?

Yes, you can return a product that you received as a gift, provided it is within the return policy timeframe.

Can I get a refund for a product that was not delivered on time at Spencer’s?

Yes, you can get a refund for a product that was not delivered on time at Spencer’s.

Can I return a product that I purchased on sale at Spencer’s?

Yes, you can return a product that you purchased on sale at Spencer’s, provided it is within the return policy timeframe and meets the conditions for a refund.

Spencer Customer Service and Website

Spencer’s customer service team can be reached via phone or email. Customers can call the customer care number, which is available 24/7, or send an email to customercare@spencers.in. The team is highly responsive and trained to assist customers with any queries they may have regarding product information, delivery, returns, or payments.